Software support and maintenance

SES offers multi-year support and maintenance packages. Its services are delivered remotely (via a help-desk), directly (using dedicated resources) or through specially-trained partner companies. We are accustomed to operating within challenging Service Level Agreements (SLAs), as required by prestigious retail groups such as Auchan, Tesco and Eroski among others.

SES is able to meet all support and maintenance services at whatever level is requested:

• Level 1:  general operation and daily use of the system
• Level 2:  configuration of the software and advanced use of the system
• Level 3 (never contracted out):  software debugging, versioning and development

 

> Contact details | Services Technical support Tel.: +33 (0)1 34 34 61 65 Fax.: +33(0)1 34 34 61 62 E-mail: support@ses-esl.com   Customer service (equipment) Two numbers: Tel.: +33 (0)1 34 34 62 18 OR: +33 (0)1 34 34 60 93 Fax.: +33 (0)1 30 76 62 71 E-mail: sav@ses-esl.com