A broad range of services

SES markets reliable and secure electronic shelf labeling solutions ;  they are designed around high-technology components but must be simple and easy to use on a daily basis.  This is why we also provide a full range of customer services, and dedicate significant resources to assisting and training our customers and to installing and maintaining their equipment.

From the outset, SES has decided to provide most of these services in-house, in order to keep pace with new developments and to maintain the required level of expertise throughout the value chain. We can also leverage a network of selected partners to help us meet specific customer requirements (time zone differentials, foreign languages).

Installation and pre-installation  
SES has learned from experience how important it is to master on a large-scale, an industrialized approach to the pre-installation and installation processes.
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Software support & maintenance  
SES generally offers multi-year support and maintenance packages. Its services are delivered remotely (via a help-desk), directly (using dedicated resources) or through specially-trained partner companies. We are accustomed to operating within challenging Service Level Agreements (SLAs), as required by prestigious retail groups such as Auchan, Tesco and Eroski among others.

SES is able to meet all support and maintenance needs, at whatever level is requested.
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Hardware maintenance
SES operates within highly demanding Service Level Agreements (SLAs) all over the world, while delivering one of the best mean time between failure (MTBF) rates in the industry. 

We provide regular training for our international partners, so that our customers benefit from a local service and state of the art diagnosis methods and tools.

Training is a top concern within our organization.

> Contact details | Services Technical support Tel.: +33 (0)1 34 34 61 65 Fax.: +33(0)1 34 34 61 62 E-mail: support@ses-esl.com   Customer service (equipment) Two numbers: Tel.: +33 (0)1 34 34 62 18 OR: +33 (0)1 34 34 60 93 Fax.: +33 (0)1 30 76 62 71 E-mail: sav@ses-esl.com Installation & pre-installation Our experience suggests how important it is to master on a large-scale, an industrialized approach to the pre-installation and installation processes. [ More  ] Software support & maintenance SES generally offers multi-year support and maintenance packages. Its services are delivered remotely (via a hotline), directly (using dedicated resources) or through specially-trained partner companies. [ More ]